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A COMPLETE GUIDE TO PORTALS AND USER EXPERIENCE PLATFORMS
Título:
A COMPLETE GUIDE TO PORTALS AND USER EXPERIENCE PLATFORMS
Subtítulo:
Autor:
SHIVAKUMAR, S
Editorial:
CRC PRESS
Año de edición:
2015
Materia
DISEÑO DEL SOFTWARE
ISBN:
978-1-4987-2549-1
Páginas:
487
99,50 €

 

Sinopsis

A Complete Guide to Portals and User Experience Platforms provides in-depth coverage of portal technologies and user experience platforms (UXPs), which form the key pillars of a modern digital platform. Drawing on his experience in various roles in numerous portal engagements, the author gives you different perspectives of the same technology platform.

The first section introduces portal through multiple viewpoints to cater to a wide audience, including business, operations, development, integration, performance, and architecture views. The book details many novel and practically proven models and frameworks, such as portal value realization framework, portal assessment framework, portal evaluation model, portal infrastructure planning techniques, and portal integration techniques. You also learn about effective digital program strategies, including portal roadmap strategy, collaboration strategy, portal security planning, portal testing strategy, SEO, and analytics planning concepts.

The second section dives into UXP and advanced topics. It elaborates on UXP design concepts, including UXP reference architecture, customer touch point analysis, user experience mapping, and responsive web design. It also looks at advanced topics, such as next-generation portals, portal trends, portal user experience strategy, omni-channel strategy, portal KPI, portal pitfalls and best practices, portal security, portal governance, digital program management, and portal performance engineering.

In the third section, the book presents four case studies related to intranet portals, retail portals, customer service portals, and portal content management. It discusses business drivers, challenges, portal solutions, and solution benefits for each of the case studies.

Written by a seasoned practitioner, this book balances the core topics of modern portals along with emerging technologies in the digital space. Suitable for the entire digital technology community, including IT managers, digital architects, developers, and testers, it provides you with a practical guide for successfully building best practices-based digital platforms with forward-looking features.



The Art of Developing Portals

Thinking in Portals: Introduction to Portals

Make Portal Work for You: Business Transformation through Portals

Choosing Portal Right: Portal Assessment and Evaluation

Architecting Portals

Developing Portals

Portal Integrations

Portal-Based Content Management

Portal Search and Search Engine Optimization

Securing Portals

Portal Collaboration, Knowledge Management, and Personalization

Portal Testing

User Experience Platforms and Advanced Portal Topics

Introduction to User Experience Platforms

Designing User Experience Platforms

Portal User Experience and Omni-Channel Enablement

Portal Best Practices

Portal Analytics, KPIs, and Localization

Portal Operations

Portal Infrastructure and NFR Planning

Portal Governance and Program Management

Portal Performance Engineering

Next-Generation Portals and Portal Trends

Why Do Portal Programs Fail?

Case Studies

Portal Case Studies

Appendix

Further Reading

Index