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Authoritative, hands-on guidance for Skype Business administrators
Mastering Skype for Business 2015 gives administrators the comprehensive coverage they need to effectively utilize Skype for Business. Fully up to date for the 2015 release, this guide walks you through industry best practices for planning, design, configuration, deployment, and management with clear instruction and plenty of hands-on exercises. Case studies illustrate the real-world benefits of Unified Communication, and provide expert experiences working with Skype for Business. From server roles, infrastructure, topology, and security to telephony, cloud deployment, and troubleshooting, this guide provides the answers you need and the insight that will make your job easier. Sample automation scripts help streamline your workflow, and full, detailed coverage helps you exploit every capability Skype for Business has to offer.

Skype for Business enables more robust video conferencing, and integrates with Office, Exchange, and SharePoint for better on-premises and cloud operations. Organizations are turning to Skype for Business as a viable PBX replacement, and admins need to be up to speed and ready to go. This book provides the clear, explicit instructions you need to:

Design, configure, and manage IM, voice mail, PBX, and VoIP
Connect to Exchange and deploy Skype for Business in the cloud
Manage UC clients and devices, remote access, federation, and public IM
Automate management tasks, and implement cross-team backup-and-restore
The 2015 version is the first Skype to take advantage of the Windows 10 ´touch first´ capabilities to provide fast, natural, hands-on control of communications, and users are eager to run VoIP, HD video conferencing, collaboration, instant messaging, and other UC features on their mobile devices. Mastering Skype for Business 2015 helps you get Skype for Business up and running quickly, with hands-on guidance and expert insight.



Table of Contents

Introduction xxiii
Part 1  Fundamentals 1

Chapter 1  What's in Skype for Business? 3

Understanding the Skype for Business Client 3

Connecting via the Skype for Business 2016 Client 4

Communicating via the Client 9

Collaborating via the Client 13

Understanding Skype for Business Server 2015 15

Managing Skype for Business Server 2015 16

Understanding the Voice Capabilities 29

Understanding the Unified Communications Managed API Capabilities 33

Unwrapping the SDK 33

The Bottom Line 34

Chapter 2  Standards and Protocols 37

Understanding SIP's Origins 37

Circuit-Switched Networks 37

Packet-Switched Networks 42

The Session Initiation Protocol in Depth 50

Using SIP 51

SIP Protocol Formatting 54

Providing Presence 57

Sending an Instant Message 57

Understanding Skype for Business Codecs and Standards 59

The Bottom Line 71

Chapter 3  Security 73

Securing External Access 74

Edge Security Components 74

Understanding Core Security 92

Media and Signaling Security 92

Authentication 93

Certificates 97

Providing Security Administratively 98

Client-Version Filtering 98

Message Hygiene 103

Configuring Antivirus Scanning 106

Disclaimers 107

PIN Policy 108

Federation and How to Control It 108

The Bottom Line 109

Chapter 4  Desktop Clients 111

User Clients 111

Skype for Business 111

Web App 121

Windows Store App 125

Skype for Business 2016 Basic 125

Client Configuration 126

Discovery and Connection 128

Persistent Chat Client 129

Creating a Chat Room 135

Conferencing Clients 138

Virtualized Clients140

Legacy Clients142

The Bottom Line143

Chapter 5  Mobile Devices 145

Mobile Client Capability 145

Managing Mobile Clients 154

Deploying and Configuring Mobility on Skype for Business Server 2015 156

Configuring for Mobile Access 156

Confirming the Mobility Service 158

How Does Mobility Work? 158

How Does Presence Work? 160

The Bottom Line 162

Chapter 6  Devices 163

USB Devices 163

Headsets 165

Handsets 168

Personal Speakerphones 169

IP Desk Phones 170

Phone Edition 170

3PIP 185

Better Together over Ethernet 193

Meeting Room Devices 193

Video Endpoints 195

Integrating with Hardware Video Conferencing Platforms 196

Configuring Lync and HDX Integration197

The Bottom Line199

Part 2  Getting Skype for Business Up and Running g 201

Chapter 7  Planning Your Deployment 203

Capturing the Requirements 203

Understanding What Is Wanted204

Understanding What Is Currently in Place 205

Understanding the Basics 205

Using the Capacity Planning Toolset 207

Defining a Topology with the Planning Tool 208

The Stress and Performance Tool 221

Bandwidth Calculator 230

Installation Prerequisites 232

Recommended Hardware 232

Software Prerequisites 233

Disaster Recovery 236

The Bottom Line238

Chapter 8  Installation 239

Getting Up and Running with Skype for Business 240

Preparing Active Directory 240

Topology Builder 246

Configuring Windows Server 2012 252

Installing the Standard Edition Server 258

Completing Post-deployment Tasks 266

Basic Administrative Permissions 266

Testing the Installation 267

Kerberos Authentication Confi guration 269

Configuring External Access 271

Installing the Director 272

Installing the Edge Server 276

Executing Enterprise Deployments 282

Working in Large Active Directories 282

Delegating Setup Permissions 284

Installing Enterprise Pools 284

Installing Persistent Chat 287

Considerations for Branches 288

Automating Installation Using PowerShell 289

The Bottom Line289

Chapter 9  Migration and Upgrades 291

Understanding Migration 291

Coexistence 292

Considering Client Pain Points 293

Policies 293

The Client Experience 294

Migrating to Skype for Business 297

Deploying the First Skype for Business Pool 298

Upgrading to Skype for Business 299

Third-Party Applications 305

Client Rollout 305

The Bottom Line 305

Chapter 10  Online and Hybrid 307

Putting Skype for Business Online in Context 307

Understanding Hybrid Voice and Cloud PBX 308

Hybrid Voice 308

Cloud PBX 310

Voice Mail 311

Configuring for Office 365 311

Configuring Skype for Business Online for Hybrid 312

Confi guration for Hybrid 313

Sign-in/Registration Process 319

Call Flow Scenarios 321

E9-1-1 and Media Bypass 327

Conferencing 328

Implementing Cloud PBX 329

Cloud PSTN Calling 330

On-Premise PSTN Calling 330

Migrating to Hosted Voicemail 331

Configuring Office 365 Dial Plans 331

Configuring On-Premise Skype for Business 334

The Bottom Line 335

Part 3  Administration 337

Chapter 11  Role-Based Access Control 339

Introducing RBAC 339

Roles and Scopes 340

Skype for Business Roles and PowerShell 341

Understanding the Standard Roles 346